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Privacy Policy

Privacy Policy

Last updated: 03/09/2026

1. Who We Are

This website is owned and operated by Wild Grass – Digital Services (“we,” “us,” “our”), a sole proprietorship based in Mt Edgecombe, Durban, South Africa.

2. Information We Collect

We collect information you provide directly to us, including:

  • Name, email address, and phone number submitted via our contact form
  • Details of your enquiry or project (via our contact form, WhatsApp chat, or AI chatbot)
  • Basic website usage data (via cookies — see Section 6)

We do not collect payment card details on this website; any invoicing and payment is handled directly and separately.

3. How We Use Your Information

We use the information you provide to:

  • Respond to your enquiry and provide quotes
  • Deliver the website, branding, or automation services you request
  • Maintain records for accounting and legal purposes
  • Improve our services and website

We do not sell, rent, or trade your personal information to third parties.

4. Hosting & Data Storage

This website is hosted by Afrihost, a paid, professional hosting provider that supplies SSL/TLS encryption and industry-standard server security as part of its hosting package.

While we take reasonable care in selecting a secure and reliable hosting provider, any data transmitted through or stored on our hosting servers is subject to Afrihost’s own hosting infrastructure, security protocols, and data handling practices, which fall outside our direct control. We encourage you to review Afrihost’s own privacy and security policies for further detail on how server-level data is managed. https://www.afrihost.com/page/privacy-policy

5. Other Third-Party Services

Depending on which features you use, your information may also pass through:

  • WhatsApp Business (Meta) — for chat-based enquiries
  • Google Workspace — for email correspondence
  • Website plugins used to run contact forms, email delivery, and SEO functions

Each of these providers has its own privacy policy governing how they handle data on their platforms.

6. Cookies

This site uses a cookie consent tool to inform you about, and where required obtain consent for, the use of cookies. You can manage your cookie preferences via the consent banner shown when you first visit the site.

To view our cookie policy, click here: https://wildgrassdigitalservices.co.za/cookie-policy-za/

7. Your Rights Under POPIA

As a South African business, we process personal information in accordance with the Protection of Personal Information Act (POPIA). You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information, where legally permissible
  • Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled

To exercise any of these rights, contact us at the email address above.

8. Data Retention

We retain enquiry and client information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (e.g. for accounting/tax records).

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect the most recent version.